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Unfair Judgement from Resolution center

SOLVED
New Community Member

Unfair Judgement from Resolution center

The buyer lie that the product is not match with the description and they open dispute. (PayPal deduct our money )
I have all evidences to prove that product is match with the description BUT resolution center deduct my money from us, I need to know why??? 

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: Unfair Judgement from Resolution center

@HexnHit

 

Some reasons of why they sometimes don't ask the buyer to return is if the item was fake or dangerous to send back in the post ie broken or you didn't respond promptly to any dispute request info.

I think you would have to ask customer services the reason that they did not request the return.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
4 REPLIES
Volunteer Advisor

Re: Unfair Judgement from Resolution center

@HexnHit

 

In the event of an item received but not as described dispute it is always one persons word against anothers.

Paypal never see the actual item so they do in my opinion tend to favour the buyer.

If the buyer wins the normally they would have to return any items back to you first before you have to refund.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Unfair Judgement from Resolution center

Yes, this is what I think but the buyer don't return anything to us and PayPal already give them the money back. I'm so upset with that ,if all buyer do that so I lost all of my money 

Volunteer Advisor

Re: Unfair Judgement from Resolution center

@HexnHit

 

Some reasons of why they sometimes don't ask the buyer to return is if the item was fake or dangerous to send back in the post ie broken or you didn't respond promptly to any dispute request info.

I think you would have to ask customer services the reason that they did not request the return.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Unfair Judgement from Resolution center

Thank you for you suggestion. We will call customer service tomorrow about that.