Unexplained Paypal payment in bank statement

PhilipG1992
New Community Member

Hello,

I have an unexplained Paypal payment on my bank statement. It was set up as a standing order. What's particularly weird is that the payment does not show up in my Paypal account history - only my ordinary bank statement.

I've gotten in contact with Paypal about this, but they responded with links to previously asked questions which had nothing to do with my problem. Does anyone have any idea what it could be?

Thanks,

PhilipG1992

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@PhilipG1992

 

Check in here..............

 

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.

 

and then...............

If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.

However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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