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we dispatched from Czech to US heavy order ca 90 kg and the customer did not cooperate with FedEx / he should confirm some form because of duty/.
After two weeks was the package shipped back to us.
We didn´t have free returns so we had to pay shipping cost double time /ca 1200 € /.
We tried to make any deal with customer, but it was wasting of time.
He is asking for full refund and I have no idea why we should loose 1200€ for shipping.
who is right?
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