Undelivered item

[tratra50]

I order hand sanitizer. Have not received it. The seller provided a tracking number. Therefore PayPal closed my dispute. I want a refund this not right. I see several people with the same problem. What a scam.

[LiamCaleb1528]

Hi @tratra50 

I'm sorry to hear that the dispute was closed under he seller's favor. You could still appeal the case along with the information to support the claim. Please check this article for reference:

https://www.paypal.com/us/smarthelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-case-faq205...

Hope this will help you, stay safe now and God Bless!

[tratra50]

Thank you!

[kernowlass]

@tratra50 

HOWEVER UNLESS YOU HAVE NEW INFORMATION THEY WOULD CLOSE IT AGAIN, SO READ THIS..........

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.