#Unauthorizedpayment

przybyleknatali
Contributor
Contributor
Hi yesterday I be seen on my account there was taken unauthorized payment from my account by JustFab. I did not make any purchase. How can I stop the transaction or get money back?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@przybyleknatali 

 

Check if you had a subscription set up...


Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.

If not then click on the transaction and use the report a problem link on that details page to mark it as unauthorised.


Advice is voluntary.
Kudos / Solution appreciated.

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1 REPLY 1
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@przybyleknatali 

 

Check if you had a subscription set up...


Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.

If not then click on the transaction and use the report a problem link on that details page to mark it as unauthorised.


Advice is voluntary.
Kudos / Solution appreciated.
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