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Unauthorized transaction happened when I lost my phone. Help!

Contributor

Unauthorized transaction happened when I lost my phone. Help!

Hello everyone,

It's first time I'm using this forum. I'm really frustrated because of what happened in 2 days ago.

Let me tell the detail:

 

On Apr 13 morning (GMT+7) I lost my phone. I installed PayPal on my phone. Unfortunately, I also write my password on my notes (I'm 60++ years old so I can't remember too much right now). The thief send $370 from my PayPal to his account. I don't know who the <removed> he is, but he is very smart tbh. He send the money using Friends & Family feature. Then to make transaction not suspicious, he also send $7 to my friend (also with Friends & Family feature). I ask my friend to refund $7 to me (he did it). But I can't get my $370 back.

 

When I get notification about those transactions, I change the password immediately. Then I asked a claim for unauthorized transaction but unfortunately PayPal denied my claim. I also call the customer service on phone, but they also can't help me. They said because the transaction is not suspicious so my claim was denied. I told you, PayPal system will record the transaction not suspicious because the thief use my lost phone, so it will appear it is ME who do that transaction.

 

What should I do? $370 is a big money for me due to my condition. If PayPal need Police report from me, I'll happily to help. I just want my money back, since it's unauthorized transaction. Please help.

3 REPLIES 3
Esteemed Advisor

Re: Unauthorized transaction happened when I lost my phone. Help!

@ujanga 

 

Sorry but because you allowed another access to your password then that is your responsibility and you are not covered by paypals protection.

Not sure what being 60 has to do with it to be honest !!!


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Unauthorized transaction happened when I lost my phone. Help!

Yes I know about that (keep password notes on device, my fault), but is it wrong for me to claim the transaction as unauthorized? I lost my phone, and now lost my money.

 

Yeah you will know when you reach 60, when you can't remember anything like you want when you young.

Highlighted
Esteemed Advisor

Re: Unauthorized transaction happened when I lost my phone. Help!

@ujanga 

 

Well in paypals eyes it was not unauthorised because you authorised it by letting someone have access to your mobile phone with the password accessible.

 


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.