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Unauthorized payment

New Community Member

Unauthorized payment

Hi guys. I have an unauthorized payment made by PayPal to Chen Lin, PayPal can’t see the transaction, the store website I was on, Halo Lady can’t see it either. My bank, Stanbic say the transaction did occur and PayPal gave me a vendor number to call, which number noones answering and is not Halo Lady’s number. I can’t use the Resolution Centre coz I need to pick a transaction and there is no transaction. How do I get refunded and how do I report fraud?
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Esteemed Advisor

Re: Unauthorized payment

@Chandi1 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.