Unauthorized payment

[Kim_Dahyun]

Who will bear the refunded amount when report as "unauthorized transaction". will it be PayPal or the person who debit from my account?

[kernowlass]

@Kim_Dahyun 

Are you the seller???

If so then...........

An unauthorised transaction means that an account holders Paypal account was hacked and used without their consent by your ?buyer.
If Paypal check IP addresses etc and find in favour of the account holder then of course they are reimbursed.

However you would not lose out either as long as you met ALL the requirements of seller protection, so your best bet is to go and read up on it to make sure you were covered.

[Kim_Dahyun]

no im buyer..im asking since i dont want the hacker to walk away scot free

[kernowlass · Accepted solution]

@Kim_Dahyun 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.