Unauthorized charges

Maddox101619
New Community Member
My card was stolen at the end of december so i requestef a new card with a new number the agent told me that the card that was stolen was cancelled. It was not and the person had gotten into my paypal account as well! The only transactions that should of been done with my paypal account is money put in and THE ONLY TIME MONEY SHOULD OF BEEN TAKEN OUT OF MY ACCOUNT WAS TO SEND TO MY MOTHER IN LAW AND MY HUSBAND I could do by my number. So other then those two people money should not of went out of my account! But there is over 400$ in transactions and paypal pretty much refuses to remove them! WHAT DO I DO??
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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Maddox101619 

 

Was the last 4 digits of the old card indicated as the payment method in the unauthorized transactions or was your PayPal balance used?

 

Get in contact with customer service to have the reports reviewed (first round of review might be done by bots):

 

(Response time will be longer due to covid-19 and reduced staff.)

 

  1. Log on.
  2. Click HELP at the top menu.
  3. Scroll down and click CONTACT US.
  4. Scroll down to click MESSAGE US or other contact options.

 

Or contact via social media:

Facebook (US): https://www.facebook.com/PayPal/

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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