On 4/28/2020 I got charged $21.98 through my paypal and the only information they provided was that the charge was a subscription with itunes/apple. No merchant information given. Ive download a lot of free stuffs but know for a fact I never subscribe or buy stuffs through itunes and apple. After disputing the charge through paypal, paypal denies me stating that I also authorized the same charge back in July 2018. They suggest I double check my purchase/download history. I follow all directions on how to check my whole history and found no charge of $21.98 in anywhere. I even called and spoke to apple/Itunes and they have no record of that specific amount. So it now appears now the charge back in July 2018 is also a fraud charge too. Has this happened to anyone before? Im having a hard time getting through to paypal to speak to someone.
I have 3 charges from iTunes/apple, all since april. Opened a case, which was closed saying I had user agreement. Contacted apple and they can't help, said to dispute here, which I already did. I don't own any apple products nor ever used iTunes. Very frustrating.
I disputed twice and then got a letter in the mail stating to dispute thru the mail. So I’ve since sent in a dispute letter. I’ll update once I get an answer.
Someone stole my phone and as soon as I realized I locked and erased phone. A few months later I try to make a purchase and it was denied. I checked my acct and there were 568.00 worth iTunes charges. I disputed all of the transactions and then called iTunes and disputed the transactions. I was told by iTunes I would have a refund within 48 hours. A couple of days later I checked my account and PayPal denied the claimAnd said they were not an authorized charges. I don’t understand how iTunes can refund the money and then PayPal denied it. I cannot get in touch with a live person and every time I try to message I wait for hours and then it finally tells me messaging is not available at this time. I am sick and tired of dealing with this! I’m broke because My wife was underQuarantine for two months and I lost my Job because I was taking care of her and was also under quarantine. We have absolutely no income coming in and PayPal will not help. Any suggestions?
