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Unauthorized activity claim denied by paypa


Unauthorized activity claim denied by paypa

I made a claim against an unauthorized ebay transaction after my account was hacked. Ebay confirmed my account was hacked and said they are removing the fraudulent purchase but advised to make a dispute with PayPal but PayPal have denied the claim. I have a copy of the conversation with ebay confirming it was an unauthorized transaction, how do I dispute PayPal's decision
PayPal Employee

Re: Unauthorized activity claim denied by paypa

Hi @Luckwell, My apology if your case was denied but you can still file an appeal since you are not happy with the initial decision. However, our phone lines are currently close due to coronavirus (covid-19) emergency but as soon as we are back in operation, please give us a call. Click help / contact bottom left of Paypal pages for options available for your country. There shhould also be an option to email or chat with a live agent. Or, you may wantbto to consider contacting Customer Service via Facebook or Twitter? Facebook (UK): Twitter (UK): @paypalUK Facebook (US): Twitter (US): @AskPayPal ***If you see a helpful post, please accept it as a solution or give the author kudos. Thanks!