We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
My PayPal account was hacked into. First money I had in my PayPal cash account was transferred out of the account to an unauthorized credit card which was not mine. The same day $1,000 was set up t be transferred out of my bank account. Fortunately I was able to catch that myself and take care of it before it could be stolen from me. PayPal has not taken any responsibility to resolve anything or refund my money. They have altered my account where I am now unable to send anything through the resolution center or message with any of their agents. This all started when I received a phishing email August 24,2020. There were hundred of other names on this email, the unfortunately some were probably affected also.
Does anyone have any ideas of whom I could contact regarding this issue?
If you responding to a phishing email and gave away your account details then sadly that was your responsibility and not paypals.
Did you click on an unsafe link in that email?
Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.
An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.
I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.