Unauthorized Transactions

Barb1308
New Community Member

Starting at 6:41am this morning my Zoom email address was changed (I NEVER requested an email change) and two unauthorized transactions were made via Zoom totaling $239.42. I submitted a claim in the resolution center and it was denied. However, my account was hacked and I NEVER authorized these transactions. What else can I do to prove to Paypal that these are fraudulent claims?

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