cancel
Showing results for 
Search instead for 
Did you mean: 

Unauthorized Payment

rachelfaulkner
New Community Member

Unauthorized Payment

Paypal is saying that i can’t dispute a payment that wasn’t mine?? It said sorry you can’t dispute this type of transaction. I thought they were good about refunding things but I got charged for someone’s order in New York by someone named <removed>, which is not me, and I don’t know what to do.

1 REPLY 1
PayPal_Donna
Moderator

Re: Unauthorized Payment

Hello @rachelfaulkner,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

 

-Donna