Unauthorized Payment from EBay - Paypal Only Refunded Half

MaryMavis
Contributor
Contributor

I was notified by Ebay that my account was tampered with.  I checked Paypal and an unauthorized $20 US was taken out of the account for an order I didn't place.  Paypal agreed to reimburse me but they only gave me $10.54 Canadian!  That is $8.02 US!  How do I get the rest of my money back from them?  Keep saying I can't reopen the case.  Grrrr

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@MaryMavis

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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