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Unauthorized Facebook Ad Payments

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Contributor

Unauthorized Facebook Ad Payments

Today I received two emails stating that payments were made from my Paypal and bank account to Facebook for ads. I did not make these payments since my Facebook has been deactivated for two years. These payments are currently pending. Paypal will not let me disupte these transactions through the resolution center and I am also unable to block or remove my bank account. I cannot reach anyone through Paypal customer service and I can't find a way to dispute these charges through Facebook either. I reactivated my Facebook to see if I could locate the issue but there was no indication of hacking. I don't have any payment methods attached to my Facebook either. I am clueless as to how these charges were even made through my Paypal. Does anyone have any idea of what's going on or how to stop this?

3 REPLIES 3
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New Community Member

Re: Unauthorized Facebook Ad Payments

Any luck getting the charges reversed through PP.    I notice today I hade charges from FaceBook for ads.  I disputed it today and got a response that I authorized these payments with FB......Funny thing is I don't even own a Facebook account.  I can't even respond to the resolution claim as it was closed out already. Any idea who to get a hold of now?   

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Contributor

Re: Unauthorized Facebook Ad Payments

I have had absolutely zero luck with Paypal . They replied back to my message on Tuesday and said they reversed the charges then I find out this morning that the charges had still posted to my bank account. That was it! I ended up having to close and reopen a new bank account and have spent all day updating accounts due to this worthless Paypal garbage. I will NEVER use this service again. From what I gathered, someone ou there somehow guessed my Paypal key and was using it for their Facebook ads. That key linked them directly to my account. But once it's linked, it's linked and there is no way to break it apparently even though I had deleted my key. It was still active. The Facebook ads were reoccuring on a daily basis. Paypal needs to get their crap together and have a real customer service department. Once your account is hijacked, it's all downhill from there unfortunately and there is no way to get any help at all from them. If I were you, I would do the same and cut of of that mess or you might end up losing a lot of money in the long run. What type of service will not let you have control over your own finanical accounts. I couldn't delete my account, block it, and then it wouldn't even let me cancel this stupid paypal account! Bunch of BS.....

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Contributor

Re: Unauthorized Facebook Ad Payments

And yes....your best bet is to contact the fraud department with your bank. That's what I did.