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Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

gpor2001
Contributor

Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

I received an unauthorized charge on my account the other day for $199.99. It came from Paddle.com and was for some software called CleanMyMac X (which I never purchased). I filed a dispute saying it was an unauthorized charge. It was denied in less than 24 hours stating that it "was not an unauthorized charge." What the heck? It absolutely was unauthorized and now I have no other way of contacting Paypal. I've also contacted the merchants with no luck. Id like to get my $200 back, please! Thanks. 

76 REPLIES 76
Maengles
PayPal Employee

Re: Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

Hello @gpor2001. Just to give you an overview you may file a dispute for unauthorized charges but then you might be unaware that you've signed up for a subscription. 

To check or cancel your pre-approved billing agreements:

  1. Go to Maengles_0-1586268558978.png

     

     Settings.
  2. Click Payments.
  3. Click Manage pre-approved payments.
  4. Select the merchant's name or email address.
  5. Click Cancel.
desirreebauman
Contributor

Re: Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

I don't have an subscriptions for Paddle and was charged $79.99. How did they get my information?
KBKC
New Community Member

Re: Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

We were confused by a similar charge of $79.99 to paddle.com and figured out it was for PDF Expert which was a renewal.  You might want to think back to ordering some other kind of software that was just billed through paddle.com.

Re: Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

It happened the same to me! They charged me 39,95 € and didn’t know anything about this company. Clearly is a fraud and PAYPAL IS NOT HELPING! THey say it was an authorised payment and I never pay anything from this company... it’s so frustrating We have to take legal action! what did you do?
Mase3079
New Community Member

Re: Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

Exactly the same thing happened to for a $105.00 and I did not order anything

Re: Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

It happened the same to me! And PayPal is not helping This company <Removed> is a fraud!

maggy5531
New Community Member

Re: Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

Filed a dispute for unauthorized charge from Paddle.com. Paypal denied it. Checked my automatic payments under settings, Paddle.com was not listed. This is just a big scam.

Cb410
Contributor

Re: Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

I had this too but with 5€ can PayPal block this site or warn for it

Re: Unauthorized Charge made from Paddle.com - Filed a dispute and it was denied??

They should block it or at least help us sending the money back to us. In a bank they always help with this unauthorised payments .