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In general, if you have already filed a dispute once, you will not have the option to dispute the same payment again. If you disputed the payment as unauthorised as it sounds like, but then you did not receive the item, you can request that your claim is refiled. To do so, please reach out to our Customer Service. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).
I hope this helps!