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Unauthorised transaction denied

SOLVED
Contributor

Unauthorised transaction denied

Paypal denied my claim for an unauthorised transaction on my account for £812 to a fashion company using my name but a shipping address in London.  I immediately contacted my bank who referred me to Paypal - they opened a case and denied the claim saying it wasn't unauthorised.  I've spend countless hours on the phone to them this week to be told finally yesterday that I would be refunded but only to get an email today saying my claim was denied!!! I cannot afford just to have £812 pounds stolen from me.  What are Paypal playing at???   I feel sick to my stomach. 

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Unauthorised transaction denied

@TM54 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post

3 REPLIES 3
Esteemed Advisor

Re: Unauthorised transaction denied

@TM54 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post

Member

Re: Unauthorised transaction denied

Same thing happened to me.  I got the same response. If I authorized the transaction why would I open a claim? 

New Community Member

Re: Unauthorised transaction denied

I have had the same problem, but luckily only for £12.99. Was it PrettyLittleThing to a lady called Chenelle?