Unauthorised payments

Sadique1
New Community Member
I have two payments taken from PayPal last month which I never made payment to. One is in China and one in US. I need help to solve this issue can someone pls help me to solve this
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sadique1 


Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.
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