Unauthorised payment

[sobit]

Unauthorised payment more than 250 dollar has been made from account to a shopping site. what should i do?

[kernowlass]

@sobit 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

[sobit]

I have reported the transaction as unauthorised and opened a dispute case but just now i got a mail from paypal that said it was not an unauthorised transaction. What should i do?

[PayPal_Olivia]

Hi @sobit,

I'm sorry to hear that. If you believe that an error was made and there is no possibility that anyone in your household could have made the transaction, please contact customer service to ask for another review of the case.

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

I hope this can be resolved quickly!

Olivia