cancel
Showing results for 
Search instead for 
Did you mean: 

Unauthorised payment

SOLVED
Contributor

Unauthorised payment

An unauthorised payment was made from my account and I don't recognise the receivers name or amount!! Can't get hold of anyone at PayPal to discuss on the phone!

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Unauthorised payment

@PInkladies1972 



Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post

3 REPLIES 3
Esteemed Advisor

Re: Unauthorised payment

@PInkladies1972 



Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post

Contributor

Re: Unauthorised payment

Thank you for your advice. I will change my pass word straight away.
Contributor

Re: Unauthorised payment

so did you get the refund? my account just also been used which is being used to purchased train ticket in Spain which happen when I was asleep. i did raise to the resolution centre. and for now i disable my credit card that link with paypal. and i'm still waiting whats the solution for this.