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Unauthorised payment made to <Removed> company ( Scream Limited) Gift cards purchased

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Kostja123
Contributor
Posted on

Greetings. I am seeking any advice, how to solve my issue.

 

Greetings. Somehow my Paypal account was accessed without my authorization.

Someone started buying Gift cards from  Shopto.net.  

My account are safe now- passwords changed, 2-dn authentication was turned on. Have removed Direct debit from my bank account and did change every debit card i had- for security reasons.  Fortunately i did all of above mentioned in 10 minutes, since i found that happening.

I was able to act quickly, since was working from my laptop at that time, the only laptop i use for my Paypal access. 

 

I did open case 3 times for exact transaction, but Paypal refused to resolve it. They do write that my transaction was authorized, each time.

They did write regarding my case- 

We've completed our review of your unauthorised activity case, and we’ve determined there was no unauthorised use.

 

Now, after 3rd appeal i got a message from paypal-  We're initiating the closure of your PayPal account.

 

I even did contact police and did write a report.  Contacted Shopto.net through their chat- and informed about unauthorized charge- they refused to help and told to contact paypal.

 

Thats not the solution i was seeking 😞 I just want my stolen money back.

 

Afterwards I found that other have similar problems:

https://www.paypal-community.com/t5/Disputes-and-Limitations/Frauded-by-Shopto-net/td-p/2460006

https://www.paypal-community.com/t5/Disputes-and-Limitations/Paypal-denied-unauthotised-payment-to-s...

https://www.paypal-community.com/t5/Disputes-and-Limitations/Another-victim-of-Shopto-and-unauthoriz...

https://www.paypal-community.com/t5/Disputes-and-Limitations/Shopto-net-Paypal-Unauthorised-Payment/...

 

1 REPLY 1

Unauthorised payment made to <Removed> company ( Scream Limited) Gift cards purchased

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Kostja123
Contributor

I got refund for that fraudulent transaction. 

It was bizarre-  i need to open a case ant then appeal that 5 times.

PayPal even did close my PayPal account- and i need appeal that also and to ask reinstall my account back. 

 

So.. all good now. I am happy and there is no feeling, as i had before,  like i got robbed.

Definitely will never use direct debit to papal anymore and will make credit card for my purchases.

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