Unauthorised activity on my account

[JoanneWenman]

Hi Today 25 pounds was taken from my bank account to trainline. But I was at work and have not used trainline since November. Pay pal says its not unauthorised activity but it is as I have not used it.

[PayPal_DerrickD]

Hi JoanneWenman,

I'm sorry to hear about the unauthorized payment, I know how frustrating these situations can be. If we were unable to find any unauthorized activity during our review, then that may have led us to deny your claim. I recommend contacting customer support directly to see if we can take a second look at the transaction to see if there's any information that may have been missed. You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. 

-Derrick