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Unauthorised activity of my account


Unauthorised activity of my account

7.jpeg  I did not use PayPal for the past three months. Suddenly, yesterday evening, I got notifications about money withdrawal from my bank account. I emailed the merchant, the email given in the Paypal activity list. The email failed to sent. I did not order anything. Please file a complaint and I need my money back. They took a large amount of 16,000 RMB. I have attached the screenshots of the transactions. I did not do this and I did not even receive any OTP before transactions. After taking all money from my bank account, my account was closed. Do I need to take legal steps? Are you trying to cheat me? 


Re: Unauthorised activity of my account

Hello @55nam,

I'm sorry to hear you've run into some unrecognized activity on your account. If you need to report any unauthorized activity through your PayPal account, you can do so through our Resolution Center. Since it sounds like your account has been closed, I would recommend reaching out to our Customer Support by clicking Contact and then Message Us at the bottom of the PayPal page. They're also available through Twitter direct message or Facebook instant message. 


Best wishes,


 - Jon K

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