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Unauthorised Transactions - PayPal Denies it

mscola
Contributor

Unauthorised Transactions - PayPal Denies it

I have been using PayPal for a long time, and I have never had anything to dispute.

 

Last week, I had a closer look at my account and came across two charges that I could not identify.

I decided to file a dispute with PayPal. After a couple of days, PayPal closed the case with:

 

Thank you for reporting this case.  After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. 

 

OK, PayPal - this *bleep*. At least provide me with some information on why the transactions were not unauthorised.

 

I guess my next step is to ask my bank for a chargeback.

 

Has anyone else had such an issue?

 

 

1 REPLY 1
sharpiemarker
Esteemed Advisor

Re: Unauthorised Transactions - PayPal Denies it

@mscola 

 

Reach out to customer service and request a deeper review by a human. If it’s still denied, do a chargeback.


Kudos & Solved are greatly appreciated. 🙂