Unauthorised Payments and Paypal Declined My Refund

Curt0
New Community Member

So I get 3 emails today, saying someone has logged into my "Nintendo" account, and as soon as I have read those, I get 4 more emails from PayPal "Receipt for Your Payment to Nintendo"

 

I disputed these payments to PayPal as it's over £150 worth, and PayPal straight up declined my claim, I don't understand why they would decline this?

Even on the transactions on PayPal it says its Nintendo.JP - They didn't even contact me considering I said I had evidence of my Nintendo Account being logged in from elsewhere (from Nintendo) they just declined it. This is absolutely terrible on PayPal's part.

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Curt0 

 

Please contact customer service to have them review the transactions again for a closer look:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Or contact via social media:

Facebook (UK): https://www.facebook.com/PayPalUK

Twitter (UK): @paypalUK 

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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