Unauthorised Payment

al17hx
Contributor
Contributor

"Omnyex Ecommerce DMCC" also known as "CDKeys.com" have taken two payments from my account without me purchasing anything. The payments were for £35.99 and £36.99 totalling to £72.98, both payments have no information in what was purchased and I have contacted CDKeys.com but no response. I disputed the payments with PayPal but the claim was denied as "We found that the reported transactions were not unauthorised and therefore aren't eligible for PayPal Buyer Protection." If the payments were found to be unauthorised then how can I not be refunded if both payments went through PayPal? I now have -£72.98 in PayPal Balance, I need help ASAP as I am unsure on what to do next.

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1 REPLY 1

Hobble
Contributor
Contributor
Not sure if you resolved this but I have just had the same issue
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