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Unable to verify current address

New Community Member

Unable to verify current address

My account has been suddenly suspended and I have been asked to verify my identity and current address to be able to continue using my Paypal account. I have successfully verified my identity at the first time, however I could not verify my current address after several trials. My problem is that I am renting my living property at the moment and there is no legal lease contract between the landlord and me, utility bills are also all under the landlord's name. 

I would like to know if there was any possible way to resolve this problem. My account has been locked for months and I could not do any purchasing or trading transaction.

Thank you in advance


Esteemed Advisor

Re: Unable to verify current address



Proof of address
These documents must be dated within the last 3 months to be considered acceptable:

  • Current utility bill dated within the last 3 months
  • Bank, credit card, or financial statement
  • Cell phone bill

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