Unable to resolve proof of address

Jack_Fox
New Community Member

Hello, I recently started this account and am working to get it verified, but I have a problem with the proof of address. It asks for a utility bill, yet the utility bill does not come in my name. I live with my grandparents right now and everything in that regard comes in their name. Will that be an issue, should I contact Paypal support directly about this? and most importantly, will having a limited account limit my ability to use the cash card? In the resolution center it says the only thing I cannot do is close my account. As long as I'm able to add money to my account and make purchases online using the card, I'm perfectly fine. Thanks for your help.

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