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Unable to get refund upon non-delivery of order

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Unable to get refund upon non-delivery of order

Ordered item on 6July.  Non- delivery of item. No tracking provided. Wrote to seller but was blocked. Contacted PayPal for a refund on 7August.  On 28 August PayPal replied to deny my case as seller claimed that item was delivered and provided shipment tracking (which I did not get).  Large parcels are normally handled in person and I would have to sign for it. Where is the proof from the seller?  Why should PayPal take the word of the seller against mine without such proof?