We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
EVERYTHING IS BOGUS ON THEIR SITE. ADDRESS IS A HOUSE IN ALABAMA AND THE PHONE NUMBER IS IN SYRACUSE,NY WHICH NEVER ANSWERS. PAYPAL NEEDS TO STEP UP AND STOP THIS FRAUD WITH SOME KIND OF WARNING!
In the summary of my transaction, it shows the transaction pending, not sure what the heck that means and I have sen a number of messages to PayPal. At this time I really do not see a Pal in the PayPal logo, I can't reach a soul in PayPal and I wonder if these scammers are on to the fact that we can't get help due to the circumstances.
I hear you! The same thing happened to me. I had to wait for the "check to clear" so to speak before anything could be done. I ordered a slide for my kids... 250lbs. I found out the site was a scam and contacted PayPal. The "seller" sent them a bogus tracking number. I sent paypal a copy of my email reciept with the item number, a screenshot of the us fitwear website with item number for the slide that matches the receipt, and a screen shot of the deliver confirmation that says... it weighed .4LBS. Yes.. that's right.. less than half a lb. I even called UPS who confirmed that the package was sent to my city but not my address and not my name. I sent all of this to PayPal. A customer service rep said he was sending them legal paperwork and reporting them to the fraud department to see if there were many other disputes. If there are many others (which I see now it's impossible for there to not be many others!) they will shut down their paypal account or limit it.
I warned them that they will probably send yet another bogus tracking number and I will be happy to call UPS about any of those as well.
So I think we are on the right track. The "seller" has until May 27th to respond. I hate it when people take advantage of others and I am not giving up!
OMG, ok, you said you DIDN'T log into your Paypal to pay, right? I realized the SAME thing after I completed my transaction. I knew something wasn't right because I ALWAYS have to log in when making a purchase via Paypal from another website. That's why I filed an unauthorized transaction dispute initially. But they denied it because they 'reviewed' it and the transaction was NOT unauthorized. They gave me an address to request documentation used in the investigation of my case. Ok, I'll play along and make more of a paper trail for myself...
I am dealing with the same problem. I ordered an indoor/outdoor electric grill. UPS tracking shows it weighed .30lbs and was delivered to a name and address that was not mine. Paypal says "it was delivered". I've sent documents showing it was not delivered to me nor could it have been what I ordered. I am appealing and will not use Paypal ever again.