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To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
I too ordered a large heavy item, a 8x16 greenhouse for $135.00 Got a confirmation email from them that it was processing, never received a shipment notice. When I checked on it a month later I got a web page that said the store was closed due to broken terms of agreement from the host. I sent that info to PayPal and after explaining everything they sent me a UPS Tracking number showing the delivery was left at my door. Now realize I live in a house where the front door is 9 feet above the ground with a little porch out front and the UPS tracking said it was left at my door, considering this was a 8x16 greenhouse, I doubt anything was left at my door and definitely wasn't only .60 lbs. I resent my complaint to PayPal and they immediately denied it. It also says it was shipped on Feb 28th and arrived 2 March, all the way from China. I got with my bank and filed an unauthorized charge and my bank charged back the amount to PayPal. WHATEVER YOU DO, DON'T BUY ANYTHING OFF FACEBOOK ADS AND VERIFY THEY ARE A REPUTABLE USA BASED COMPANY.
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.
I had the same thing happen to me. Both Paypal and Discover said it was a valid transaction. I offered camera proof that nothing was delivered, images showing what was supposed to be delivered (400lbs+) and the tracking detail saying it was 1lb. I was told there is nothing they can do about it. Paypal is a joke for this one.
"I'm sorry, I can't accept any of your proof. The tracking number is valid proof of delivery." ...... OK .