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Has anyone had any success calling Paypal and talking with someone in person? I had a very similar experience back in April and have been caught in a bad customer service loop online due to Covid limited staffing. I've provided copies of an email from UPS stating that the so-called package was not addressed to me (it was a fake tracking number), but Paypal refuses to act on it. It appears that this problem is rampant, Paypal must be aware of it, and they are not protecting buyers.
Same problem here! Thank you for the information! Paypal denied my fraud claim back in May of 2020. Perhaps they are getting a better handle on it now! I even offered video camera proof that I did not receive a delivery from UPS that day and time, but back in May, all they cared about was the fake UPS delivery tracking number. However, I was able to do a little bit of investigating and have the guys name, phone number, address, and the same for multiple family members, right here in the US (Arizona). So, it's not just sites from China! As others have stated above, I ordered a vacuum that weighed around 7lbs. and they reported to PayPal is was an art poster weighing less than 1lb. It was also shipped by UPS 2-day Air a full day before they stated I ordered it! And was not "delivered" by UPS for a full 10-days later. Paypal is really dropping the ball here! I will try calling a representative now that the scam has become so widespread since it happened to me, maybe they will credit my account this time.........
I also had the exact same issue. I bought a study desk ($80) from this website called Kiwashop.net and my dispute was also denied due to the fact that, on the tracking number, it said that the item was delivered, but on the details, it said that the item was 1lb. Which is an obvious clue that this whole tracking this is fake, not to mention I didn't even get anything. On the dispute, I wrote 1.)that the seller never responded to my numerous emails, 2.) The website is fake, and 3.) the tracking info does not match my item, but it was still denied and I lost $80. I should have noticed that the website was fake, but paypal letting this happen is the sad part. I dont know what to do.