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UNFAIR RESOLUTION

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Contributor

UNFAIR RESOLUTION

Received a totally damaged item----shipped from China.  Packaged in a flimsy envelope

and was totally smashed with parts missing.  Seller has finally offered a refund IF I RETURN

THE ITEM TO THEIR ADDRESS IN CHINA!!!  The postage would be more than the item was 

worth.  I submitted pictures of the damaged item but PayPal has not intervened.  How

do I solve this situation?  Very disappointing!

1 REPLY 1
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Esteemed Advisor

Re: UNFAIR RESOLUTION

@MSPEG 

 


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.