UK CHALET CANCELLATION - REFUND OR VOUCHER

[ML75]

All, I need some advice. I have booked a chalet in scotland and paid it. Due to the corona situation it was closed and our holidays were cancelled. We have asked for refunding but the owner denied and offered a voucher only for a later stay. Am I able to claim the money back? Is there any legal basis for issuing a voucher only? Thanks.

[Ragnar_Lothbrok]

Good day @ML75 

Welcome to the community and thanks for posting.

I greatly appreciate your effort contacting the merchant to get this resolved and it is my sincerest apology that it didn't turn that way. However, you can go right ahead and file a Dispute against your merchant and escalate to a claim so we can look into it. Please click the links below.

To open a Dispute 

To escalate a Dispute to a Claim 

Please note: All future communications regarding your case will be sent to you via email.

***If you see a helpful post, please accept it as a solution or give the author kudos. 🙂 Thanks!