UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[PSullivanmenth]

Thank you for the advice.  There was indeed an automatic payment set up.  I am still frustrated that there was, as I have not contracted with this merchant for any services.  I don’t understand how PayPal can refuse the dispute, since it isn’t something I have authorized, and there are many complaints against this “company”  for charging through PayPal, without authorization.  It casts a serious shadow of doubt on the security of using PayPal as a method of consumer transactions.

[Teenz59]

Were you ever to get it resolved?

[Teenz59]

I didn’t bother trying to get previous payments taken out by them. I just asked PayPal to stop any further charges that may come through by UAB Kilo & PayPal has blocked them from my account.

[Teenz59]

I contacted PayPal & they stopped any future payments from going through. I didn’t bother to try to get reimbursed for the one that did go through

[kalthi]

I did not have a subscription set up. I reached out to UAB and they have not responded. 
Paypal was no help - and won't let me put another dispute in. 
I have also lost all confidence in PayPal and most likely will close this account. 

[Drcswolcott]

Same issue. Actually had a subscription set up. No idea how. I had two charges but one was exactly 6 months prior. $52 and $52 PayPal declined my request and closed the dispute but not before making me change my password again.

[Myob90]

I just now had this happen to me as well! I have contacted PayPal and canceled my card attached to my account. They better refund me or I won’t be using PayPal for a while.

[Ragnar007]

I found out what this is. That is a keto diet someone in your family setup a free plan. The part everyone missed in the free plan is that it will start charging you every 6 months after the first 6 months. I cancelled automatic payment for this merchant in my paypal account, its under manage payments. No need to cancel your credit card

"KetoCycle personalized Keto meal plan payments."

Hope this helps

[PeteC1]

Thanks for the info. Helped me find the issue and cancel it.

This was a very frustrating issue and Paypal were no help at all.

Incredibly disappointed with Paypal and their handling.

Scammers are getting smarter and I thought Paypal was a safe way to transact over the internet.

[Anglfishie]

Thank you!!!! Same thing happened to me and I had no idea what it was for!!!!!