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UAB kilo grupe -- unauthorized charge but resolution center denied

MON211
Contributor

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

I totally agree- Paypal how can you ignore the collective evidence of your customers about this company taking unauthorised payments?

Dixied73
Contributor

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

I literally just received a charge on my bank card from this company today....actually PayPal is showing two, one yesterday and one today and I swear on all that is holy, I have NOT... repeat NOT entered into ANY SORT OF AGREEMENT WITH THEM! Thank goodness my bank caught it and contacted me to approve or not. So I disputed the charge and I canceled my card. I then contacted PayPal to report unauthorized charge and they responded the following.... “We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use. The payment in question was sent as part of a billing agreement you previously set up with the merchant. We've now canceled this agreement for you to prevent any other unwanted transactions. Moving forward please be sure to review all your active billing agreements. If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly.” I mean, what the actual **bleep**!? PayPal cancelled the agreement fir me?? WHAT **bleep** AGREEMENT!!????? What kind of investigation did they do?? I’m saying I didn’t authorize this! They’re saying I am lying!?? I want indisputable proof that I personally went into an agreement with this company! I don’t even know what services I’m supposedly getting from them!!

ecfin
Contributor

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

I experienced the same treatment from PayPal. According to them, the billing agreements-- they call contracts-- are being used to deduct $$ from accounts. In my case, after much time, it was a diet plan called Perfect Body in an app. I do not have the app nor did I get the plan. In addition, I also cancelled this 2nd payment as I received no invoice from either PayPal or Milo Grupe. PayPal is indeed complicit. So clearly it is buyer beware!
akwaugo
Contributor

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

I sent kilo group an email everyday since the 12th of May they debited me and i just got my refund. I also sent them messages on their instagram page.
muirpalmer
Contributor

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

I just discovered an unauthorized charge from UAB Kilo Grupe for $46 and disputed it. I emailed Kilo Grupe too and I don’t expect them to get back to me. When going through the screen prompts to submit a dispute, PayPal asked me if I approved a recurring gift card charge on 3/21/21 and I did not. I checked my account details and emails (as PayPal will always email me when I have used PayPal to pay for something or made a change to my account) and there is no account or transaction activity on 3/21/21, or even the day before or after. This is clearly fraud committed within the PayPal servers by stealing customer account & login credentials, not customer error. I have requested PayPal to refund the $46 as I don’t expect a fraudulent person to return the money. I have changed my password. And I did receive an email from PayPal that no more charges from UAB Kilo Grupe would be accepted. Let’s see if this is actually true. I am going to change my primary account to a credit card so if it does happen again, at least I know my credit card company will have the decency & integrity to refund the fraudulent charge. And I will close out my PayPal account forever.
Janeyd58_
Contributor

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

Did anyone else sign up for Noom ? That's the only connection I can think of. I have contacted Noom and they are saying it is not part of their company. I have had to cancel my credit card from which the unauthorised money was taken. I'm thinking I may also have to deactivate my Paypal account and start again.
abstafford
Contributor

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

Everyone, Check your acct for a list of authorizations! These are vendors that are authorized to repeatedly charge you. Delete what you don't want! I had no idea this was a thing, and PayPal gets a big fat thumbs-down for not making this clear and obvious!
Janeyd58_
Contributor

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

Where do you check the authorisations?

EJS4
Member

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

Go to settings (the big cog) & there is a heading called payments we you can see past & present automatic payments.

it is not obvious, I just followed the advice given & am appalled to discover what is in there. Each time I had to cancel credit cards to avoid further payments, it is recorded as inactive. Looks like I will also be chasing Papal & UAB Kilo grupe, what a massive con!

js939
Contributor

Re: UAB kilo grupe -- unauthorized charge but resolution center denied

Yes I too am being charged for multiple transactions. I never authorized. And PayPal doesn’t seem to be cooperative at all.