UAB kilo grupe -- unauthorized charge but resolution center denied
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First post here so please be gentle.
Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge. The vendor said they cancelled my account, but charged me again on 1/14/2021. I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute. THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate! This was unknown to me for ? reason but now I need my $$ back. Of course the vendor won't respond to repeated emails. This unauthorized 'authorization' has since been deleted but how can I get my money back? I tried to open another dispute but the system won't let me, just shows the results of the first one. Any advice?
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Disputes & Chargebacks
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I called PayPal and the fraud department, and they helped to elevate my claim. They said I will receive the $66 back by June 1st and has flagged the company so if they try to charge my account again they will be blocked. The customer service agent changed the claim from unauthorized to did not receive item, which allows PayPal to refund you the money. She also recommended me to change my password and to make sure the 2-step verification is set up, which I did. Hope this helps.
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I totally agree- Paypal how can you ignore the collective evidence of your customers about this company taking unauthorised payments?
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I literally just received a charge on my bank card from this company today....actually PayPal is showing two, one yesterday and one today and I swear on all that is holy, I have NOT... repeat NOT entered into ANY SORT OF AGREEMENT WITH THEM! Thank goodness my bank caught it and contacted me to approve or not. So I disputed the charge and I canceled my card. I then contacted PayPal to report unauthorized charge and they responded the following.... “We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use. The payment in question was sent as part of a billing agreement you previously set up with the merchant. We've now canceled this agreement for you to prevent any other unwanted transactions. Moving forward please be sure to review all your active billing agreements. If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly.” I mean, what the actual **bleep**!? PayPal cancelled the agreement fir me?? WHAT **bleep** AGREEMENT!!????? What kind of investigation did they do?? I’m saying I didn’t authorize this! They’re saying I am lying!?? I want indisputable proof that I personally went into an agreement with this company! I don’t even know what services I’m supposedly getting from them!!
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