UAB kilo grupe -- unauthorized charge but resolution center denied

[abstafford]

First post here so please be gentle.

Last October I cancelled my account with this company (app called <Removed>') and received a partial refund of their annual $66 charge.  The vendor said they cancelled my account, but charged me again on 1/14/2021.  I had no idea that there was anything I needed to cancel on PayPal, so I filed a dispute.  THEN I realized that there is a whole list of 'authorizations' that stay open unless you deactivate!  This was unknown to me for ? reason but now I need my $$ back.  Of course the vendor won't respond to repeated emails.  This unauthorized 'authorization' has since been deleted but how can I get my money back?  I tried to open another dispute but the system won't let me, just shows the results of the first one.   Any advice?

[EJS4]

Go to settings (the big cog) & there is a heading called payments we you can see past & present automatic payments.

it is not obvious, I just followed the advice given & am appalled to discover what is in there. Each time I had to cancel credit cards to avoid further payments, it is recorded as inactive. Looks like I will also be chasing Papal & UAB Kilo grupe, what a massive con!

[js939]

Yes I too am being charged for multiple transactions. I never authorized. And PayPal doesn’t seem to be cooperative at all.

[EJS4]

Thank you so much for this advice!!

Very unhappy with PayPal & this company for their underhanded fleecing of people.

[Nucky29]

Were you able to figure out what app this was?! I have no active subscriptions and I can’t figure out which this is for. I’m so upset. They’ve taken out so many payments over the last year.

[Cidlicious]

I can't figure out what it is for, either. I've gone through my apps on my phone, looked at my email... nothing! AND YET, this "company" UAB kilo grupe, has taken $33 out of my account every 3 months since November of 2019! I only noticed it today because I was in my account and saw the charge right after it went through (I have quite an active paypal account... but no more!) and I knew that I didn't authorize anything. I have removed them from my automatic payments authorization list, but really expect Paypal to step up here and deal with these scammers!! I thought Paypal was safe to use and would protect us from things like this. I have no other recourse to fight it, as they set up the unauthorized payments to take from my Paypal balance first, so I can't even have my credit card company help me.

[Ksull]

Today I was about to purchase (thru PayPal)3 months of a MyDiabetic App meal plan service. It was there that I noticed this would be a recurring charge and that the charging company was Kilo Grupe UAB. I was able to back out before agreeing to the charge. Did a Google search and found that this is an INternet Technology company operating out of Lithuania, with 7 subsidiary companies. Couldn’t see what those companies were however. During this past year of the pandemic I learned the hard way to try and find out up front who the billing company is and evaluate if I wanted to complete the purchase. Many have been legit goods and services but some not. And what’s up with PayPal not standing behind their customers?!

[Nucky29]

I’ve just found the manage payments sections and canceled every single auto payment including this UAB BS. I had already canceled free subscription so how can they keep charging. I filed a dispute with PayPal but I doubt I will get a resolution. This is so disappointing

[annbojan46]

I so agree. Paypal doesn't warn you that there is a place to see reoccurring charges that you can change. I too was ripped off $33 from Kilo Gripe for some scam account keto cycle in which the app doesn't work. My resolution is currently pending but from what I see, I doublt I will get my money back

[Elleb1987]

Has anyone found a phone number for kilo grupe? I can’t find one anywhere just emails. Also did anyone get a receipt email stating how much they are charging you? I just got a thank you for purchasing email. Unless I have a receipt the credit card company won’t dispute this. I realize I didn’t purchase through PayPal but I’m experiencing the same problem with my credit card. It was a stupid idea to even purchase the app to begin with, I should have read the reviews first.

[Jean6662]

I found my original invoice for my Paypal payment to this company. I cancelled my subscription but just now was charged again. The merchant is UAB “Kilo grupe, phone <Removed>. I stopped payment when my bank warned me of a fraudulent charge. But I might have to cancel my bank card and possible PayPal to keep from getting additional charges.