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My PayPal account was fraudulently charged $66 by this “company” on 1/29/21. I filed a dispute through PayPal, which was closed by them within hours, stating it was a “preauthorized contract with the merchant”, and future disputes had to be resolved through the merchant. I had no idea what Kilo.health was, so I looked at their website, and there was NO WAY I would have ordered anything through them! It’s a SCAM. When I contacted the company at the e-mail address provided, I received a response asking me for more information, and a description of the product I had purchased. My PayPal receipt had no product description, and since I never “purchased” anything, I had no idea what the $66 was for. After PayPal declined my dispute I was unable to get further assistance.
a search online for Kilo.health resulted in a multitude of folks who have been scammed by this company, using PayPal as the conduit to steal money from people’s accounts. Clearly that atPayPal has a fraud issue taking place, and their unwillingness to back up their claims of being a secure method of payment is appalling. It is a one way avenue for a scammer to get cash, without recourse for the victim. No matter how many convenient purchases I have made, the two instances of fraud, with no recourse through PayPal, have resulted in my total lack of confidence with the PayPal system. Sure, it’s “just $66”, but that’s a week’s worth of groceries for this old lady. And what if it had been $1000.00?
Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.
Thank you for the advice. There was indeed an automatic payment set up. I am still frustrated that there was, as I have not contracted with this merchant for any services. I don’t understand how PayPal can refuse the dispute, since it isn’t something I have authorized, and there are many complaints against this “company” for charging through PayPal, without authorization. It casts a serious shadow of doubt on the security of using PayPal as a method of consumer transactions.