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I foolishly mad three orders over time - the alleged names are different but they are all shells of XI: items neer arrived and they lied and said I had to withdraw a duspi]ute in order to get a partial refund - I withdrew and now they will not reply; another order was total junk AND did not fit even though I used their sizing chart - now will ost a minimum of $66 to return the items to China , they "warn" me things get lost so I should accept their $12 offer on $77 of goods; they send bogus LA address for a return but Paypal says that is wrong; Paypal has been useless; they violate all US laws for consumers and yet Paypal allows them to use their services. So far I am out over $100 for this scam, illegal, fraudulaent company. I am taking them to small claims court
Same here. They arrived 4 weeks later and were NOTHING like what I ordered. I emailed them, no response. I opened a dispute on Paypal and they denied the claim stating misrepresenting items on a website was not a violation of their terms.
I am now appealing the dispute to see if I can get my $65 back. I'm going to reference this thread in the appeal. I won't be ordering clothes from a random seller on Instagram anymore!
I had the same problem with XI - the shirts looked beautiful online. What arrived was nothing like the picture, in fact, I couldn't even fit the shirts over my head! The material was totally sheer, all the seams were puckered and the sizing was a joke. I just think PayPal should be aware that they are associating their name with a fraudulent company. I always feel safer buying from a company that uses PayPal. I know PayPal will step up and help with a dispute, however, they shouldn't allow a scam company to use their payment system at all!!
Exactly the same happened to me here in Spain.
I have asked paypal to take attention to this company.
PayPal should investigate further becuase it seem their way to operate-
I will no longer us Paypal for overseas purchases - there is no insurance. I also bought -not as pictured- clothes on FB from china. When my 36.00 purchase arrived it was NOT what I ordered. I disputed it and the seller offered me 50% back - I said no - then paypal told me to return it. That postage to china was going to be 24.00 - SO I TOTALLY GOT **bleep**.
That's exactly what happened to me! They offered 50% return, I said no, then it was going to cost $25 to send it back. I won't be using Paypal anymore either. I thought I was using them to keep me safeguarded, but they're just protecting the seller.
Thank you so much! I just gave the blouses to Goodwill. I read that it is not PayPal's issue if the item is misrepresented on the sellers website, so I didn't bother. I just hope someone out there can use them. If it ever happens again (I hope not) I will try to get a refund.