Twitch Streamer in need of assistance.

[Lucidvoidmare]

A little while ago I turned my normal Paypal into a business account because I didn't want my real name showing when people donated to me on Twitch. Today I got my first few donations, but they're now on hold because I need to provide 'purchase receipt form supplier', because I chose the wrong business when creating my account and it believes I actually make and sell things.

I'm not sure how to handle this, can I modify what my business is? Can I take out my funds from my main PayPal (before I made the business) and just start over? Please assist

Thank you in advance.

[sharpiemarker]

@Lucidvoidmare 

What are you using? A PayPal button? 

Is your account temporarily limited and asked to provide supplier invoices? 

[Lucidvoidmare]

I have a donation button and it goes through StreamElements and into my Paypal

[sharpiemarker]

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@Lucidvoidmare wrote:

I have a donation button and it goes through StreamElements and into my Paypal

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Okay...so is your PayPal account temporary limited and PayPal is asking for supplier invoices/receipts? Or, is the money on hold asking for tracking number to receive the money sooner?

[Lucidvoidmare]

Supplier receipts, yeah! I'm just unsure how to respond to them since I don't really have said supplier.

[sharpiemarker · Accepted solution]

@Lucidvoidmare 

Shoot, then that's a temporary limitation. They want to know what you're doing.

Write a letter explaining the situation and why you do not have supplier invoices, pdf it and upload to the case. Just hope they don't think you're a risky account and ban you.

[Lucidvoidmare]

Will do, I figured that was the most I could do but I still wanted to reach out in case I had options I was unaware of. Thank you for your time!