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I recommend you contact support, however I was hacked and my account has been permanently locked, but due to the world being in a current state of chaos they may be slow to reply, just like they are to me. Goodluck!
You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.