Trouble uploading files

zen16
New Community Member
Kindly fix this asap. I’ve been trying to upload in .jpg format and tried different browsers but it says “we’re having trouble uploading your files. Please try again.” I’ve managed to upload my id but all the proof of transactions are failed.
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2 REPLIES 2

PayPal_Olivia
Moderator
Moderator

Hi @zen16,

 

I'm sorry to hear that you're having difficulty uploading files. Please check to make sure that the combined file size of all the documents does not exceed 2000kb, that the description of the files does not exceed 100 characters, and that the name of the file is a recognizable name and not a string of numbers.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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miles1030
New Community Member
Im having the same problem. Mine is just 413kb and yet i am still experiencing the same issue. Kindly assist on how to proceed. Thanks!
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