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Tried to submit an appropriate claim on item I never received

Contributor

Tried to submit an appropriate claim on item I never received

Hi everyone! First off, how are y’all? This is my first post on here. I bought what I assumed was the new Animal Crossing game on some odd website called Flexasi. I did not check its authenticity until after my purchase. I tried emailing the seller after a week of waiting, but I received no response from them. I then contacted PayPal in an effort to get a refund. However, I selected the wrong reason why I was requesting a refund. How do I settle this issue?

2 REPLIES 2
Esteemed Advisor

Re: Tried to submit an appropriate claim on item I never received

@stellarv 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
Contributor

Re: Tried to submit an appropriate claim on item I never received

Hi! I will try these tips and see what happens. Thank you for sharing.