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Transaction was authorised said paypal

I-myself
Contributor

Transaction was authorised said paypal

I bought shoes online from Nike...they said that they had sent me a confirmation email but the email hasnt arrived two days later....I tried to put my order number in bur it said "No such order number". I think ive been scammed. I told paypal who investigated it and came back with "the transaction is not unauthorised so we cannot cover you".   

What on earth does this mean?  I thought if we were scammed we were covered???

 

Does this mean I wasnt scammed and my shoes may arrive...... I dont understand what they mean???

 

Colin

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Transaction was authorised said paypal

@I-myself 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction. You should have opened a dispute for non receipt of item.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.