Hello. I got a problem. I've sold an item on eBay, I've received payment and then i shipped it out, provided tracking number and the my eBay account suspended. Now o don't know why but buyer wants a refund. When i am trying to find out why buyer wants to receive a refund i can't because PayPal requires to log into my eBay account and message to the buyer, but my eBay account is suspended and that's impossible, please tell me what to do?