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Transaction on bank account but not in PayPal activity.

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New Community Member

Transaction on bank account but not in PayPal activity.

Hi, 

I made a purchase 6 weeks ago, have not received the item and the store won't respond to my emails. I have logged on to try to get my money back and the transaction is not visible in my activity. It does come up as PayPal on my bank statement though. Is there a way I can still dispute and try to get my money back?

Thanks 

Cath