Good morning, I've sent a payment for $230.00 to another PayPal user, and my account was put on hold and PayPal is requesting me the date of birth of a name that was listed on the description of the payment. While I agree that PayPal can request information on the transactions to clarify things, I do not believe it's on their legal capacity to hold my money and request personal information on a name listed on the transaction. I have requested more than 4 times to get details on why they need that particular information, and the only response is that they need the Date of Birth to unblock my account. Has anybody encountered this issue before? After that I have sent twice the request to cancel the transaction (because they already took my money from the bank), and return my payment, but the only reply I get is that I need to provide the requested information. My account is set up and they do have my information (that includes my date of birth).
last message from 12/03/2020 here:
PayPal is committed to complying with and meeting its global regulatory obligations. As part of our regulatory obligations, we regularly screen information and payments transacting through the PayPal system. During one of these screenings, we noticed an issue concerning a recent transaction.
To resolve the compliance inquiry in a timely fashion, PayPal is requesting that you provide the following information:
On November 16, 2020, you sent a payment (xxxxxxxxxxxxxxxxx) for the amount of $230.00 for, "Tuition for Xxxx Xxxx spring 2021." Please provide the following information:
• The date of birth for Xxxx Xxxx .
