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Transaction I need to dispute is not listed

g-w-a-l
Contributor

Transaction I need to dispute is not listed

I made a purchase through Paypal but that transaction does not appear on my summary of transactions.  Using Paypal I charged my credit card.  I have an email from Paypal showing the date of the purchase , a Transaction ID, the Merchant Transaction ID, and an Invoice ID.  Apparently I checked out as a guest, which makes sense because my Paypal password is always requiring a reset.

 

I need to dispute the transaction, but because the transaction does not appear on my summary or activity pages, I cannot start the dispute.

 

I see similar issues on the community forum, but these seem to say the only option is to call on the phone and have them open a dispute.  Paypal has had me on hold for 2 hours and their other methods of contact do not work.  They say text a message and they will get back with you, but several days have gone by with no response.